David Toliver's Profile

David Toliver is the Marketing Manager and overall blog administrator for Angel.com. With a background in marketing, you'll see David pop up every so often with news and press surrounding Angel.com, studies within the IVR industry, as well as some insight into marketing with your IVR system.
David's Posts

IVR Solutions that Control Facebook, Foursquare and an RC Car, Designed by MIT Students,
Posted on 05.26.10 in Big and Small Ideas & Cool IVR & The Future of IVR

First-Ever Embedded Business Intelligence Analytics & Reporting for IVR and Call Center Solutions,
Posted on 04.05.10 in Angel.com News & IVR Industry News & Reporting & The Future of IVR

Treat Your IVR Like Your Website - Design Based on the Roles of Your Callers,
Posted on 12.02.09 in Big and Small Ideas & Customer Service & Marketing with IVR & Putting the Caller First

Angel.com Fall ‘09 Release - Featuring Caller First Diagnostics,
Posted on 10.14.09 in Angel.com News

Angel.com Manages the Caller Registration for “Notify NYC” — IVR/SMS App for a City-Wide Citizen Warning System,
Posted on 07.14.09 in Angel.com News & VUI Design

Angel.com Twitter Weekly Updates for 2009-06-05 — Follow Twitter.com/angeldotcom,
Posted on 06.05.09 in Angel.com News

Is “Cloud” (as in Cloud Telephony) Just Another Buzz Word, Or More?,
Posted on 05.29.09 in Big and Small Ideas & SAAS & Salesforce.com & The Future of IVR

Angel.com Twitter Weekly Updates for 2009-05-15 — Follow Twitter.com/angeldotcom,
Posted on 05.15.09 in Angel.com News

Angel.com Twitter Weekly Updates for 2009-05-08 — Follow Twitter.com/angeldotcom,
Posted on 05.08.09 in Angel.com News

Angel.com “Spring Forward” Release - Designed to ‘Put the Caller First’,
Posted on 05.07.09 in Angel.com News & VUI Design

Angel.com Twitter Weekly Updates for 2009-05-01 — Follow Twitter.com/angeldotcom,
Posted on 05.01.09 in Angel.com News

All the Key Benefits of the SaaS (Hosted) Call Center Summarized for Me!,
Posted on 05.12.08 in CRM & General & SAAS

TIME - “The End of Customer Service”… Really?,
Posted on 05.08.08 in Customer Service & Mind of the Caller

Phone-Based Mobile Marketing — New vs. Old, SMS and QR vs. IVR, Push vs. Pull,
Posted on 04.15.08 in Big and Small Ideas & Cool IVR & Marketing with IVR

Top 5 Ways to Annoy Your Customers With IVR,
Posted on 04.07.08 in Customer Service & Mind of the Caller