As a Client Services Consultant for Angel.com, I help to build and test the business solutions for our customers. I am also a professional musician, specializing in harpsichord. The harpsichord does not allow differences of volume from one note to the next...so, to deliver the phrases musically, the player must develop an extremely fine control of timing. The subtleties of this go far beyond the printed page. I craft the silences between the notes and the phrases to make the best (and most natural-sounding) effects. I believe that IVR solutions should have similar attention to timing, silence, and the listeners' abilities to perceive the flow of sound.