Ahmed Bouzid's Profile

Dr. Ahmed Bouzid heads the Partnerships and Strategic Alliances program at Angel.com. He has 10 years of experience in the Speech and Natural Language Processing industry and has written extensively on Voice User Intergace design and Natural Language Processing. He is the author of Angel.com's monthly VUI View column and has published a chapter in the recently published book, "VUI Visions".

The Elements of Tuning,
Posted on 01.22.10 in Big and Small Ideas & CRM & Reporting & VUI Design

Follow up study to be presented in SpeechTek,
Posted on 07.17.08 in IVR Industry News & The Future of IVR & VUI Design

Vendors vs. Users: Interesting Alignment Study,
Posted on 07.15.08 in Customer Service & IVR Industry News & Mind of the Caller & The Future of IVR & VUI Design

New Voice Authentication Solution,
Posted on 06.22.08 in Angel.com News & CRM & Partners

Outrage Triggers for Callers When Dealing With an IVR System,
Posted on 05.22.08 in VUI Design

Webinar on “Putting the Caller First”,
Posted on 05.06.08 in Angel.com News

Our Partnership with Parature,
Posted on 04.18.08 in CRM & Customer Service & Developers & Partners

Our Partnership with SimulScribe,
Posted on 03.15.08 in Angel.com News & Partners & Salesforce.com

The Movement We Need,
Posted on 03.13.08 in IVR in the wild & The Future of IVR & VUI Design

Piece on the Gethuman project in Businessweek,
Posted on 02.26.08 in IVR Industry News & IVR in the wild

“Please listen carefully….”,
Posted on 02.22.08 in Mind of the Caller & The Future of IVR & VUI Design

Web vs. Phone Self-service,
Posted on 02.20.08 in Mind of the Caller & The Future of IVR & VUI Design

Back to the Future: Bleeding-edge IVR….,
Posted on 02.14.08 in Mind of the Caller & The Future of IVR & VUI Design

IVR Values & VUI Design — Part III: Be Consistent,
Posted on 01.25.08 in Mind of the Caller & VUI Design

IVR Values & VUI Design — Part II: Be Smart,
Posted on 01.11.08 in Mind of the Caller & VUI Design