Our Partnership with SimulScribe

SimulScribe

We’ve just launched an exciting new partnership with SimulScribe, one of the leading providers of near-real-time voice-to-text transcription, to power Angel.com applications that require fast transcription and automatic delivery via email or via a web service into a back-end, such as a CRM or a simple database.

Our first integration is powering our newly released salesforce.com solution, SalesByFone. In a nutshell, the application lets field salespeople call into their salesforce.com account and leave a note to themselves, or send an email to a contact, by just speaking, and then have their spoken message transcribed and saved to salesforce or emailed to their contact.

Imagine not only the time the solution will save field sales (compare the number of steps it takes to log a note about a meeting if done via traditional browser versus making a call and saying the name of the contact and then speaking the note), but also the new level of consistency in logging and tracking it will introduce in the routine of its users.

The obvious next integration using SimulScribe will revolve around support: mainly, transcribing support tickets and saving them into a support CRM back-end.

Stay tuned for the next integration and the next partnership announcement!

http://blogs.angel.com/blog/wp-trackback.php?p=185

[...] What does this mean? Simply that if you have Parature, you can now, through Angel.com, provide phone automation and self service to your clients, treat your callers differently according to business rules that promote your bottom line, use our VCC offering right your voice site, and have full visibility into what is going on in your phone support line. And do all of this right from the convenience of your browser, without having to write a single line of code! Where else can you do that? And here’s the icing on the cake. The tickets that callers submit of the phone? The spoken description of those trouble tickets are sent out to SimulScribe to be transcribed in near-real time and then logged into Parature. (Click here to read more about our integration with SimulScribe.) [...]

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