New Voice Authentication Solution
posted by Ahmed Bouzid on 06.22.08 @ 8:15 pm
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A quick note to alert you about Voice Secure, our latest partnership integration, this one with Voice Verified.
Below is a blurb from our solution landing page:
Angel.com combines award winning IVR and call center technologies with voice authentication solutions to provide a way for callers to quickly, conveniently and securely access personal information over the phone. By simply repeating a few random digits in the IVR, caller identity is automatically verified through the composition of their voice.
- Secure – No more revealing private information over the phone, risking having your personal information fall into the wrong hands.
- Convenient – No more forgotten passwords or PINs.
- Saves Time – No more time consuming process of routing calls to agents for verification of identity or password resets.
Bank account balances. Medical test results. Order status. Customers call your IVR for many reasons, but what they all have in common is they want their information quickly and they want it to be secure. Current security measures include passwords, PINs, challenge questions or personal information to confirm identity, creating a lengthy process for a caller to get the information they need over the phone. Not to mention the burden this places on your call center agents simply to identify the caller.
With simple and accurate voice verification through your Angel.com IVR or call center solution, your callers and agents are immediately able to focus on call resolution rather than identity confirmation.
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