This past weekend Angel.com’s latest product release, dubbed “Fall ‘09″, was made available to all customers.  This is the latest in this years string of major releases.  Earlier this year we focused on upgrades for our Virtual Call Center product, giving more insight to supervisors and visibility for agents, increased call transfer control, and enhancing the security and stability of our platform.

Our latest release is the first wave of enhancements meant to put the caller first^SM.  This is the first in a string of 3 releases over the next 4 months, with the goal throughout all of them being to aid businesses in building and managing better IVR and call center solutions that will provide a better experience to their callers/customers.

The most exciting portion of this release is our Caller First^SM Diagnostics tool.  This tool, while it looks simple, is extremely powerful in creating and managing an IVR solution.  Throughout the building and management lifecycle, Angel.com customers can run this diagnostics tool to help identify potential issues, such as broken links, orphaned files within the call flow, missing audio prompts, and places where a TTS (text-to-speech) prompt may still reside instead of an audio file.  Now you can identify potential issues in the IVR solution before your customers do.  Anyone who has gone through the tedious and extensive process of calling into a recently built IVR solution to test and identify where the call flow is broken knows how beneficial it would be to have an automated testing tool to handle this.  In addition, the Caller First Diagnostics tool allows you to build your IVR or call center solution completely with TTS prompts, crafting each prompt in text, before recording the prompts with professional voice talent.  When you are done crafting, simply run the Diagnostics tool, and it will generate an exportable Excel file with every TTS prompt and it’s proper placement within the Voice Site.  This is a huge time-savings tool.

In the Fall ‘09 Release, we also put up the structural basis for our future Enterprise Reporting Suite release.  This will be a major shift in the way our customers can compile and report on data within their IVR and call center solutions.

The Following are additional features and functionality from our Fall ‘09 Release:

More than double the number of Hang-Up pages. We’ve expanded the number of hang-up pages from 2 to 5 to enable a larger number of available actions and options after a call completes.

Generate random values with Logic Pages. Easily generate confirmation numbers or randomize application processes. With our latest release, random values can automatically be assigned to a variable in alpha string, number, alpha-numeric string, or number string.

Angel.com reporting enhancements. We’ve updated our reporting functionality, providing you access to double the web results displayed on all reports, improved Call Analyzer performance, and the ability to view call variables from the Call History Report.

Stay tuned for more updates over the coming month!