Welcome to the Angel.com IVR Blog.  Following up on our promise to provide companies with the essential guidelines for designing customer-friendly IVR systems, we’ve launched this blog aiming to provide the most comprehensive, continuously updated blog for news on the IVR industry and best practices in IVR design.  Here are just a few things you can expect from the Angel.com IVR Blog:

• Thought leadership pertaining to the IVR industry and connected industries
• Important Industry News
• Links to Industry newsletters, books, and podcasts
• Best Practices in IVR and VUI Design
• Discussion surrounding new Angel.com Features

Angel.com is becoming the IVR industry knowledge purveyor.  We started the defense for the industry against the idea that IVR systems are evil, as was the thought being put out by Paul English.  We’ve also launched the Angel.com IVR University with the mission: To promote the best practices of IVR design and implementation, to ensure a useful and efficient caller experience, and to help businesses optimize their phone-based customer service.  With the Angel.com IVR Blog, we’re committed to bringing you updated information on the IVR industry and best practices in VUI design in one place for you to reference when you need to. The blog is an easy place to leave your thoughts for others in the industry to see.  Let us know what you think.  And thanks for joining us.

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